ALL VERSIONS: Program freezes after login

Installed on Windows PC; Runs from computer hard drive.

ALL VERSIONS: Program freezes after login

Postby Clifton » Sun Sep 27, 2015 9:05 pm

This problem is the result of a Windows update by Microsoft and in connection with an update to the Adobe Flash Player to version 19.

There is no known fix for this problem at the time of this message post. Please request an online account to use the Almena Method as the online versions do not exhibit this behavior.

The following screen shot shows what a typical program freeze may look like in your case. This problem will affect ALL versions of the Almena Method that are downloaded and installed on the hard drive of your computer.

Issue_freeze.png
Issue_freeze.png (126.73 KiB) Viewed 5725 times

It may be that the next update by Microsoft and Adobe will fix this issue, but in the meantime, our developers are evaluating a workaround for users who are experiencing this problem.

UPDATE:
Microsoft updated their system and Adobe release a patched player to correct these problems. These updates were released in October 2015.
Clifton
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Re: ALL VERSIONS: Program freezes after login

Postby aagboola » Tue Sep 29, 2015 9:50 am

I am very new to all this. Please Please can you give me the procedure to request an online account to use the Almena Method?

Thanks
aagboola
 
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Re: ALL VERSIONS: Program freezes after login

Postby Clifton » Tue Sep 29, 2015 4:25 pm

Please send your request to [email protected]

You will receive an email with the online account information and link.
Clifton
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Re: ALL VERSIONS: Program freezes after login

Postby aagboola » Wed Oct 07, 2015 9:13 am

Looking at the information below, you stated that "This problem is the result of a Windows update by Microsoft and in connection with an update to the Adobe Flash Player to version 19."

Please can you provide the specific Windows update by Microsoft that really caused this problem?

Thanks
aagboola
 
Posts: 2
Joined: Tue Sep 29, 2015 9:47 am

Re: ALL VERSIONS: Program freezes after login

Postby Clifton » Wed Oct 07, 2015 5:10 pm

The Adobe Flash Player v19 causes the problem.
Returning to the Adobe Flash Player v18 restores full functionality of the Almena Method program.

PROBLEM:
On windows 8 and 10, the Flash Player update is mandatory by the Microsoft Update system. So there is really no way to prevent this unless updates are turned off and you deselect the Flash player update. However, for security reasons this is not recommended.

On Windows 7 and below, the Flash Player update is a separate process and can be disabled. Here again, this is not really recommended as updates to the Flash Player usually are designed to protect your computer from malicious activity.
Clifton
Site Admin
 
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Re: ALL VERSIONS: Program freezes after login

Postby Clifton » Thu Oct 22, 2015 8:37 pm

UPDATE:
This issue was resolved with the Microsoft/Adobe Flash player updates in October, 2015.
All Almena downloadable versions for Microsoft Windows are working properly at the time of this post.
Clifton
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Posts: 732
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