Unable to access the program
Posted: Mon Sep 04, 2017 5:51 pmTwo possibilities exist for this problem:
- You are attempting to run the program on a Mac using the Safari browser.
- You are using an incorrect account link.
- Please see the forum article below if you are using the Safari browser on a Mac or other iOS device:
https://www.pgsoftwaretools.com/forum/viewtopic.php?f=12&t=134
- If you attempted to save your account link to a favorite, the account information often gets stripped from the link. This causes the program to fail to open since the account cannot be verified.
- Your account link was sent to you in the email you received when you made your original purchase. The link may look something like this one:
http://www.pgsoftwaretools.com/almena/bs/0/index.html?id=BS69032735&name=Clifton&code=BS
You should be able to open the above link and reach the login page of the program.
- If you need assistance in recovering YOUR actual account link, OR if you still are having trouble with program access, please email us at:
[email protected]
NOTE: Please provide a screen shot if possible as this will make diagnosis much faster and easier for your specific situation.
- Your account link was sent to you in the email you received when you made your original purchase. The link may look something like this one: